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We are currently experiencing strong growth, and are constantly expanding our network to
accommodate demand. This growth has already been reflected in improved customer support
and our commitment to provide all new customers with instant online account activation.
Our chief operating philosophy can be summarized by the following three priorities (listed in
no specific order):
Server speed and reliability: We have technical staff on call 24 hours, 7 days. Our servers
and network status are monitored live by our Network Operations Centre.
We maintain multiple connections to major independent backbones. We also have
replacement parts and whole servers onsite, and in the case of a server failure, we can
rebuild the server within minutes.
Customer Support: Our Customer Support Team is available 24 hours, 7 days to handle
enquiries. All support questions are handled efficiently and we provide customers with
access to our online support section, which contains a wealth of support information relating
to our service.
Dedication and Commitment: We understand that "raw" web space simply will not do.
We are constantly upgrading our services and adding new features. We run Unix servers for
the optimum in performance and reliability.
In addition to the above, another important priority is growth management. We have been a
witness to much of competition quickly "blowing up" (expanding) and then bursting, just like
a balloon. Professional growth management, performed in a timely manner, is essential for
a rapidly growing company like Hawknetnz. We are proud to say that our expansion is and
has proceeded without any of the common "growing pains" faced by the competition. By
hiring new professional staff, adding more servers and expanding our connectivity and
facilities on a continuous basis, we have managed to escape the period of harsh growth
most others experience. We are one of the most respected providers around, and our
customers always receive the personal attention and care they deserve.
We believe in providing stable, top-quality services and support at affordable and competitive
prices. We have never raised our prices, nor plan to do so; instead we perform regular price
reductions, but only to the extent where we can provide quality service without compromises.
With Hawknetnz, quality always comes first - we do not cut corners. We have long term plans
and a company vision set for decades ahead. Our customers can rest assured that we are
here now, and will be still here many years down the line too.
Thank you for your interest in our service. Should you have any additional queries, please do
not hesitate to contact us at hawknetnz@hawknetnz.co.nz. Our Customer Services team will be
pleased to assist you.
Regards
Hawknetnz.co.nz
email hawknetnz@hawknetnz.co.nz webmaster@hawknetnz.co.nz
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